Banks, no compensation for customers with phishing


Back to talking phishingthis time to warn all customers who have a current account: According to the Court of Cassation in the case of negligent and careless behavior on the part of the victim, compensation for phishing damage is excluded.

With order number 7214 of 2023, the court returned to a much-discussed topic. The case is subject to a judgment by Court of Palermowhich the banking institution had condemned in this case Poste Italiane Spato compensate the customer’s phishing victim for the theft of 6,000 euros.

According to the Palermo judges, the claim for damages against Poste Italiane was justified because “the company had not taken all technically appropriate security measures to prevent harm suffered by men and women”.

The Court of Appeals and the Court of Cassation disagree. The latter attaches the utmost importance to the negligence and imprudence of the victim, who, through active “collaboration” (albeit unknowingly and in good faith), effectively nullifies all the security measures implemented by the bank.

What is phishing?

The phishing is a computer scam based on sending deceptive emails or messages that try to convince victims to provide personal information such as usernames, passwords, and banking details. These attacks are becoming more common and pose a threat to the security of users’ personal information.

Once the victim provides their details, hackers can access their bank account, steal their money, or use their information to commit other crimes such as identity forgery or identity theft.

How to prevent phishing

To prevent phishing, users can follow some best practices such as: B. Never give personal information to suspicious websites or emails, always check the web address of the websites they access, use strong passwords and update their software regularly.

For their part, banks and financial institutions can adopt more advanced security measures, like two-factor authenticationwhich requires verification of an authentication code sent via SMS or app before granting access to the bank account.

The judgment of the Court of Cassation

However, the recent Supreme Court ruling has raised some concerns about banks’ responsibility to prevent phishing. According to the verdict A bank is under no obligation to compensate a customer who has fallen victim to a phishing scam. In other words, if a customer gives their personal information to a scammer, the bank is under no obligation to return the stolen money.

This Supreme Court decision has sparked much controversy, Many believe that banks need to take more responsibility for preventing phishing. For example, some consumer groups have emphasized that banks should provide their customers with more information about cybersecurity and phishing techniques to prevent these attacks.

In addition, some cybersecurity experts have suggested that banks should adopt more advanced security measures, e.g. B. Using artificial intelligence techniques to detect suspicious activity on customers’ bank accounts.

We always recommend using strong passwords and not sharing information such as PINs, OTP codes or logins with anyone who requests them via message or call.

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