The news has been circulating online for days Intesa Sanpaolo shuts down ATMs or ATMs. Are these rumors justified? We asked the bank directly what was happening and what could happen next.
The position of Banca Intesa Sanpaolo
Intesa Sanpaolo has informed us that the automatic payout branches will not be discontinued. “Instead, we help improve operations and customer service digital and proximity alternatives, for greater physical and temporal capillarity. The Intesa Sanpaolo business plan 2022 – 2025 In fact, it envisages a new omnichannel service model: already today, 93% of customers are multichannel customers who carry out most routine transactions autonomously and buy the most important banking products online.”
In addition to the network of physical branches, the business model of the Turin bank envisages the presence of self-service areas with ATMs and MTAs, advanced machines that make it possible to carry out the main cash transactions autonomously (there are 3,400 of which over 6,200). machines throughout Italy); the digital branch, which serves customers Monday to Thursday from 7 a.m. to midnight, Friday from 7 a.m. to 10 p.m. and on weekends and public holidays from 9 a.m. to 7 p.m.; improved direct channels (internet banking/Intesa Sanpaolo Mobile App); and the circuit mooneywhich offers an ongoing service especially to elderly customers and those with basic banking needs and includes around 45,000 tobacconists, newsstands and other operating points throughout Italy where you can top up your phone cards, make transfers, pay bills, F24 and MAV and withdraw cash up to 250 euros per day.
The closure of the branches of Intesa Sanpaolo
In the event of a rationalization of branches already foreseen and announced by Intesa Sanpaolo, further initiatives will be activated for customers: free throughout Italy for twelve months for withdrawals from the mooney; the six-month commission waiver for third-party ATM withdrawals; the opportunity to include the community in the itinerary “Mobile Bank”which rotates thanks to the areas Mobile homes set up as a branch. If suitable municipal premises are available, the maintenance of outsourced ATMs/MTAs is also planned. The business concessions relate to the initiative instead expand business, This also provides for the zeroing of commissions for POS payments in stores up to 15 euros for 12 months and free fees for a year for new POS.
closure of bank branches
We remind you that in Italy there is a trend of closing branches of all banks, not only Intesa Sanpaolo. The data from Manager Italy They say that in 2021 bank branches will be gone 23,481 at the end of 2020 to 21,650 at the end of 2021: 1,831 branches were closed in just one year. This left 4,902 congregations without branches. In southern Italy there are banks only in big cities. At the regional level, the number of branches brings up the rear Calabria: 340 branches, i.e. 18 per 100,000 inhabitants